Lead Systems Engineer

Tampa/Sarasota/Orlando, Fl, United States Full-time

Lead Systems Engineer

  

 

 

Due to strong demand for our products and services, we have an opening for a Lead Engineer in our office in Tampa, FL/Sarasota, FL/Orlando, FL. 

Responsibilities

Under general direction, responsible for architecting, implementing and supporting technology solutions with and through their team. This resource is the lead architect for solutions and works with the sales team to architect and sell solutions requiring high-level engineering. This resource oversees the customer ticket handling process and effectively uses resources to drive ticket closure metrics and customer satisfaction.   Provides technical leadership to the team and organization.

 

 

 

Technical Services

  • Serve as the ‘lead’ on complex technical issues and opportunities.
  • Manage the daily activities of the Technical Services team, ensuring customer satisfaction and ticket closure metrics are achieved.  
  • Serve as escalation point for issues beyond team authority; resolve conflicts involving scheduling, resources, or technical issues.
  • Provide QA oversight on trouble tickets as needed to evaluate and assess technical risks, adherence to standards, and progress according to Service Level Agreement (SLA).
  • Ensure new employees meet the business and technical requirements associated with technical services and match the corporate culture.
  • Provide training, mentorship, and support professional development of Technical Services team.
  • Establish technical standards relating to hardware, software and services for proposals and best practices.
  • Support High-End Consulting Requirements related to technology.
  • **VMware / HyperV / NAS,SAN Expert**

Sales

  • Work with Sales team in discussing service offerings and related issues with prospects during the sales cycle.
  • Review service offerings and coverages with customers and work to upgrade customer agreements, when possible.
  • Provide high-end support for the sales team for complex issues and opportunities.
  • Coordinate technical services activities during the sales cycle by working closely with sales team to deliver content for proposals.

 

 

 

 

Desired Competencies, Certifications and Experiences:

 

  • Bachelor's degree in Engineering or Computer Science, or equivalent combination of education and experience.
  • Minimum 5+ years full-time experience working in a technology solutions environment.
  • Strong hands-on experience delivering solutions using the following technologies:   Microsoft, Cisco, RDS, Hyper-V, VMWare, Office 365.
  • Implementing technology solutions using a structured methodology.
  • Ability to represent our firm accurately and effectively to any and all interested parties including customers, prospects, outside vendor partners.
  • Demonstrate excellent written and verbal communication skills.
  • Demonstrate excellent presentation, organizational and planning skills.
  • Exhibit strong conflict resolution skills.
  • Demonstrate effective interpersonal and human relations skills.
  • Exhibit sensitivity to and awareness of the specific needs of customers, business partners, and technical services team supervised.
  • Demonstrate adherence and commitment to our Core Values.
  • Strong passion for customer service
  • Attention to detail; process oriented

 

 

Preferred certifications, A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus.

 

Compensation & Benefits:

Our firm is hiring the best and the brightest and offers competitive compensation plans commensurate with experience. We offer a professional yet fun work environment and the opportunity to work with best of class technology. We have a goal of creating superior value for our employees, keeping them motivated and committed to achieving exceptional results. Paid holidays and vacation, excellent 401K + benefits.