Desktop Support Specialist

Tampa, Fl, United States | Full-time


Desktop Support Specialist

Zymphony Technology Solutions is a full-service Technology Product and Services Company located in the Westshore business district of Tampa, Florida.
We are currently seeking a Desktop Support Specialist for our Tampa location.

Position Description:
The Desktop Support Specialist is responsible for acting as first tier technical support handling both customer and IMS generated issues. This position will be a member of a team of Desktop Specialists that will be the initial contact point for Zymphony call-in customers and will perform initial analysis and troubleshooting to rectify problems as well as escalate problems as directed.
Our solution set includes a full-range of IT products and services, from IT Strategy to computer repair and maintenance for businesses in the Southwest Florida area. All resources are highly qualified and certified to perform duties assigned. Zymphony stands behind our commitments and guarantees our people and services.

Essential Duties and Responsibilities:
1. Act as the initial contact for customer initiated issues.
2. Handle customer initiated issues.
3. Handle IMS generated issues.
4. Perform bench-level hardware troubleshooting and repair as needed.
5. Perform preventative maintenance on IMS customers' networks and systems.
6. Maintain acceptable patch levels on assigned networks.
7. Document and prepare higher level issues for level 2 and level 3 engineers.
8. Provide on-site technical support as needed.
9. Provide functionality testing on new patch releases as needed.

• Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
• Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Beginning/Intermediate knowledge of networked workstation and server configurations
• Beginning/intermediate knowledge of network devices (routers, firewalls, switches)
• Excellent communications/customer relationship skills
• Excellent organizational skills
• 1 to 3 years of desktop experience
• Help Desk/MSP experience a plus
• 1 -3 years server experience a plus

Preferred Technical Certifications:
A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus.

Compensation and Benefits:
• Competitive Compensation
• Medical, Dental and Vision Insurance benefits, 401k with 50% match, Paid Vacation, etc.
• A great working environment

Our Capabilities
• Full-Service IT Outsourcing
• PC Support
• Network Administration
• Hardware Resale -- Dell, HP & Compaq Authorized Resellers
• Software Resale
• Custom Software Development
• Network Security -- Monitoring, VPN, Firewalls, etc.
• Managed Services & Network Monitoring
• Comprehensive Home Office Support
• Cabling & Wireless Network Installations
• Web Site Development, Management & Hosting
• Application Hosting (ASP)
• Remote Maintenance & Support
• IT Strategy & Implementation Planning
• IT Asset Management
• Telecommunications (Local, Long Distance, Internet)
• Telecommunications Management (VPN, Frame Relay, WAN)
• Telecommunications Systems Sales (Avaya, Nortel, etc.), including VoIP/IP Communications and traditional analog/digital phone systems
• Consulting -- Business Process, ERP, CRM, Sarbanes Oxley, HIPAA, etc.

About Zymphony Technology Solutions
Zymphony is seeking the best and brightest talent for this position.
Zymphony is an established, yet fast-paced and rapidly growing company with a strong reputation and talented team that is dedicated to creating a world class company and an overwhelmingly satisfied client base. Our firm has enjoyed consistent growth rate since inception, providing a very strong basis for personal and professional growth for our entire team of talented professionals. The environment is very teamwork oriented, collegial and entrepreneurial.
Zymphony Technology Solutions enforces a stringent policy that all employment decisions are made on the basis of valid criteria, independent of an individual's gender, race, color, national origin, age, religion, citizenship, marital status, sexual orientation, physical or mental disability, veteran status or other legal consideration. This policy covers decisions in areas such as recruiting, hiring, promotions, compensation, training and separation.